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Terms & Conditions

OBSERVE: Users need clearly defined terms for legal certainty. EXPAND: Include operational and legal terms used throughout these Terms. REFLECT: Uniform definitions improve consistency across jurisdictions.

  • Operator: The entity operating the website at holland-casinoz.com for the relevant jurisdiction.
  • User/Player: A natural person who accesses holland-casinoz.com, creates an account, or participates in any offered products or services.
  • Account: A registered user profile opened on holland-casinoz.com for identification, verification, and transaction purposes.
  • Bet/Wager: A monetary stake placed by a Player on a game outcome available on the platform.
  • Bonus/Promotion: Any promotional value, free spins, bonus cash, or similar incentive credited subject to stated terms.
  • Real-Money Play: Participation in games using deposited funds, as permitted by applicable provincial/territorial law.
  • Funds: All monetary value within an Account, including deposits, winnings, and pending withdrawals.
  • Prohibited Jurisdictions: Locations where the Operator is not authorized to offer real-money play, or where access is restricted by law or by the Operator.
  • KYC: Know-Your-Customer identity verification undertaken to satisfy legal and regulatory obligations.
  • RNG: Random Number Generator used to produce random game outcomes.

Account Registration

OBSERVE: Canadian gambling is provincially regulated; legal age varies (18 or 19). EXPAND: KYC/AML, geolocation, and self-exclusion controls are mandatory. REFLECT: The process protects players and meets statutory requirements.

  • Eligibility and age: You must be physically located in, and legally permitted to play from, a Canadian province or territory where the Operator is authorized. You must meet the legal gambling age in your province/territory (18 or 19, as applicable, and never under 18).
  • Authorization caveat: Real-money services on holland-casinoz.com are only available where the Operator has obtained all required provincial approvals. In all other areas, the site may provide informational or free-to-play content only; creating a real-money account is prohibited.
  • Registration: Provide accurate personal details, verify your email/phone, and complete KYC by supplying government-issued ID, proof of address, date of birth, and any documents reasonably requested.
  • Geolocation: You consent to geolocation checks. Use of VPNs, proxies, or location-masking is prohibited and may lead to suspension and forfeiture of bonuses.
  • AML/ATF compliance: We comply with the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and FINTRAC guidance. We may request source-of-funds/source-of-wealth information and suspend accounts pending review.
  • Accuracy and security: You must keep your credentials confidential, maintain accurate information, and promptly update changes. You are responsible for activity under your Account unless we are negligent.
  • Self-exclusion and limits: If you enroll in a provincial self-exclusion program, you must not register or play; we will take reasonable steps to prevent access and close accounts upon verification.

Betting & Gameplay Rules

OBSERVE: Clear rules ensure fairness and integrity. EXPAND: Specify bet placement, cancellations, misconduct, and RNG fairness. REFLECT: Transparent mechanics support responsible play and dispute resolution.

  • Game availability: Specific games and limits vary by province/territory and by authorization status. We may add, remove, or modify games at any time.
  • Placing bets: A bet is accepted only when our systems confirm receipt. Min/max stakes are displayed per game. Once accepted, bets cannot be modified; cancellation is only possible if a technical error occurred and the game round is unresolved.
  • RNG and live games: RNG games rely on certified randomization; live casino outcomes are determined by actual game events. Where required by law, games are independently tested by approved labs.
  • Errors and malfunctions: Malfunction voids all pays and plays for the affected round. We may cancel erroneous bets and restore account balances to the pre-error state.
  • Prohibited conduct: Cheating, collusion, advantage play through bugs or exploits, multi-accounting, use of bots or scripts, harassment, hate speech, or abusive chat is forbidden and may result in suspension, voiding of bonuses, and reporting to authorities.
  • Live chat rules: Be respectful; do not post personal data, spam, or promotions. We may moderate, mute, or remove users at our discretion.
  • Responsible play: Use available tools (deposit, loss, session limits; time-outs). We may intervene if we detect markers of harm, including by imposing limits or closing your Account.

Bonus Terms

OBSERVE: Bonuses require clear activation, wagering, and restrictions. EXPAND: Prevent abuse by setting game exclusions and max-bet rules. REFLECT: Transparency ensures fair expectations and compliance.

  • Activation: Bonus eligibility, opt-in method, and codes are stated on each promotion page on holland-casinoz.com. Bonuses are not transferable and may be available only in authorized provinces/territories.
  • Wagering: Unless stated otherwise, deposit-match and bonus cash carry a 30x wagering requirement on bonus amount. Free spins winnings carry 30x wagering. Wagering must be completed within 30 days (free spins within 7 days) from crediting, otherwise bonus and associated winnings expire on or before 31 December 2025.
  • Game contributions: Slots 100%; table games 10%; live dealer 10%; video poker 10%; any other category 0% unless stated. Some games may be excluded from wagering; see the promotional page.
  • Max bet and caps: While wagering, the maximum allowed bet per spin/round is CA$5 or 10% of the bonus credited (whichever is lower). We may cap bonus-derived winnings at CA$5,000 unless stated otherwise.
  • Prohibited actions: Low-risk betting, hedge betting, equal or zero-margin bets, delaying bonus rounds for later play with real-money, or multi-accounting to claim multiple bonuses are prohibited and may lead to bonus removal and winnings forfeiture.
  • Combining promotions: Promotions cannot be combined unless expressly permitted. Bonus funds are used after real-money funds unless otherwise stated.
  • Jurisdictional limits: Bonuses are unavailable where not authorized by local law or regulator. We may decline or withdraw a bonus to meet legal obligations.

Reference note: For insight into how bonus terms are structured in other markets operated by the broader corporate group, see: https://www.hollandcasino.nl/legal/welcome-bonus-casino. This reference does not apply to Canada and does not imply Canadian authorization.

Payments & Withdrawals

OBSERVE: Payment methods in Canada are regulated and subject to AML/ATF rules. EXPAND: Set clear limits, fees, and timelines; clarify crypto restrictions. REFLECT: Protect Users and the Operator while ensuring lawful processing.

  • Methods: Subject to provincial authorization and availability, we may offer Interac e-Transfer, Interac Online, Visa/Mastercard debit/credit, direct bank transfer, and selected e-wallets. Methods vary by province and partner banks.
  • Crypto: We do not accept cryptocurrency from Canadian residents unless and until expressly permitted by the relevant provincial regulator and financial partners; if permitted, additional KYC/AML checks will apply.
  • Deposits: Minimum per transaction: CA$10 (unless stated). Funds appear promptly but may be delayed by your bank or provider. We may refuse deposits that breach law or policy.
  • Withdrawals: Withdraw using the original payment method where possible ("closed-loop"). We may require re-verification. Typical processing is within 24-72 hours after approval; delivery time depends on your provider. Pending withdrawals can be reversed until processed unless restricted by law.
  • Limits and fees: Transaction and daily/weekly/monthly limits may apply and will be displayed in your cashier. We do not charge withdrawal fees, but third-party or bank fees may apply.
  • Chargebacks and clawbacks: Chargebacks or payment disputes may lead to account suspension and recovery of amounts due, including costs. We may deduct mistakenly credited funds or winnings from your balance.
  • Refunds: Bets already settled are non-refundable. If a technical fault voids a round, we will refund the stake. Bonus refunds are governed by Bonus Terms.
  • AML/ATF holds: We may place holds, segment payments, or decline transactions to comply with PCMLTFA, sanctions, or court orders, and may report suspicious activity to FINTRAC.

Limitation of Liability

OBSERVE: Allocate risk fairly while meeting consumer protection norms. EXPAND: Carve-outs for technical failures and force majeure; cap exposure. REFLECT: Provide a balanced, enforceable limitation consistent with Canadian law.

  • Fairness and results: We will provide games intended to operate fairly and as described. Official game results are those recorded by our servers or the live game provider's systems.
  • No warranty: Services are provided "as is" and "as available". We do not warrant uninterrupted access or error-free operation.
  • Exclusions: We are not liable for network failures, internet outages, device incompatibility, third-party service interruptions, or events beyond our reasonable control.
  • Cap: To the maximum extent permitted by law, our total liability arising from a specific bet, game round, or promotional event will not exceed the amount of the bet or stake placed in that round or the monetary value of the affected promotion.
  • Consumer rights: Nothing in these Terms excludes liability that cannot be excluded under applicable Canadian consumer protection laws.

Intellectual Property Rights

OBSERVE: Protect brand and content. EXPAND: Restrict copying, distribution, and reverse engineering. REFLECT: Safeguard platform integrity and third-party rights.

  • Ownership: All content, software, trade names, logos, graphics, and materials on holland-casinoz.com are owned by the Operator or licensed third parties and are protected by intellectual property laws.
  • Restrictions: You may not copy, modify, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content or software without prior written consent.
  • Software use: You may use the software solely to access services as intended. Reverse engineering, decompilation, disassembly, or circumvention of security is prohibited.

Privacy & Data Protection

OBSERVE: Data processing must comply with Canadian privacy law. EXPAND: Reference governing policy and cross-border aspects. REFLECT: Provide a concise pointer to full privacy terms.

  • Policy reference: Your personal data is collected and processed in accordance with the Privacy Policy published on holland-casinoz.com, which incorporates applicable Canadian privacy laws (including PIPEDA and substantially similar provincial statutes).
  • Cross-border note: Where data is transferred to or processed by group entities or service providers outside Canada (including the EU), appropriate safeguards are applied. For information about the corporate group's EU privacy framework, see https://www.hollandcasino.nl/legal/privacy-policy. This reference does not alter your Canadian rights.

Changes to Terms

OBSERVE: Users need notice of material updates. EXPAND: Provide methods and timelines. REFLECT: Preserve user choice and compliance.

  • Updates: We may amend these Terms to reflect legal, regulatory, or operational changes. Material changes will be notified via email (if available) and/or prominent on-site banners.
  • Effective date: Changes take effect on the stated date (not earlier than 14 days after notice for material changes unless required sooner by law or regulator).
  • Right to discontinue: If you do not agree with updated Terms, you must stop using the services before the effective date and may request withdrawal of eligible funds.

Termination & Suspension

OBSERVE: Define grounds and procedures. EXPAND: Include refunds and user notice. REFLECT: Balance regulatory duties with fairness.

  • Grounds: We may suspend or close Accounts for legal or regulatory reasons, self-exclusion, non-use of authorized jurisdictions, failure of KYC/AML checks, fraud, chargebacks, policy breaches, or abusive conduct.
  • Procedure: We will notify you of suspension/closure and reasons where lawful and practical. We may withhold funds pending investigations or regulatory requests.
  • Funds on closure: Subject to law, we will return your real-money balance (less chargebacks, fees, or amounts due) via an approved method. Bonus funds and related winnings may be forfeited.
  • Regulatory holds: We may retain or freeze funds as required by law, court order, or competent authority.

Governing Law & Jurisdiction

OBSERVE: Canadian gambling is provincial; dispute pathways vary. EXPAND: Provide a primary forum with consumer carve-outs and regulatory referral where applicable. REFLECT: Ensure enforceability and user clarity.

  • Law: These Terms and any non-statutory disputes are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles.
  • Dispute resolution: First, contact us to resolve complaints. If unresolved within 45 days, disputes may be submitted to confidential, binding arbitration seated in Toronto, Ontario, under the ADRIC Arbitration Rules. You and the Operator may also seek relief in the courts of Ontario for injunctive or small claims matters.
  • Consumer protection: If you are a consumer residing in another Canadian province/territory, you may have the right to bring claims in your home province/territory courts as required by mandatory consumer laws.
  • Regulatory context: Where our services are offered under provincial authorization, you may have access to that regulator's complaint escalation process. This clause does not represent or imply that holland-casinoz.com is currently authorized in any province.

Contact Information

OBSERVE: Provide practical contact channels using confirmed data. EXPAND: Offer a mailing address and web resource where direct contacts are not specified. REFLECT: Ensure users can reach support and legal.

  • Website: https://holland-casinoz.com
  • Email (general support): not specified
  • Phone: not specified
  • Mailing address for legal notices: Neptunusstraat 71, 2132 JP Hoofddorp, Netherlands (corporate headquarters)
  • Corporate registry number: 68662289 (Holland Casino N.V.)
  • Regulatory disclosure: The broader corporate group holds Netherlands KSA online games of chance licence no. 1610/01 247085 (Netherlands-only authorization). This does not constitute authorization to offer gambling in Canada. Regulator site: https://kansspelautoriteit.nl/
  • Note: We will publish dedicated Canadian contact details on holland-casinoz.com when available. Until then, please use the website to access support resources.

Regional Compliance Note (Canada): Real-money play on holland-casinoz.com is only available in Canadian provinces/territories where the Operator is duly authorized. If no such authorization exists for your location, you must not use the site for real-money gambling. Always comply with the legal gambling age in your province/territory and use responsible gambling tools.