Responsible Gaming

Observe: Responsible gaming means choosing to play for entertainment while maintaining control over time, money, and emotions.

Expand: holland-casino on holland-casinoz.com provides tools, limits, and confidential support to help you make informed decisions and reduce harm.

Reflect: If at any point gambling stops being fun, we will assist you with limits, time-outs, self-exclusion, and referrals to professional help in Canada.

Risk Awareness

Observe: Risk increases when gambling becomes frequent, secretive, or emotionally driven.

Expand: Common warning signs include: spending more than you can afford, chasing losses, borrowing to gamble, skipping work or studies, irritability when not gambling, hiding play from family, and thinking about the casino outside of play.

Reflect: If you notice several signs, use our tools below and contact support or a Canadian helpline.

Quick self-assessment (answer Yes/No)

• I often spend more time or money than I planned.
• I chase losses or gamble to recover debts.
• I feel restless or irritable when I try to cut down.
• I hide my gambling from family or colleagues.
• Gambling is affecting my work, studies, or relationships.
• I borrow, sell items, or use credit to fund gambling.
• I use gambling to escape stress, anxiety, or depression.

Guide: 0-1 Yes = low concern; 2-3 Yes = moderate risk-set limits and consider support; 4+ Yes = high risk-seek professional help and consider self-exclusion.

Limits & Tools

Observe: Limits help you pre-commit to safe boundaries. Decreases apply immediately; increases require a cooling-off period (minimum 24 hours).

Expand: You can control deposits, session time, and take short breaks directly in your account on holland-casinoz.com.

Deposit limits (daily, weekly, monthly)

1. Go to My Account > Responsible Gaming > Limits.
2. Select Deposit Limits and choose Daily, Weekly, and Monthly amounts.
3. Enter figures that reflect your disposable entertainment budget (e.g., Daily CA$40, Weekly CA$120, Monthly CA$400).
4. Confirm. Lower limits apply immediately; higher limits activate after a minimum 24-hour cooling-off and a confirmation step.

Time-spent limits (reality checks)

1. Go to My Account > Responsible Gaming > Session Controls.
2. Enable Reality Check every 15, 30, or 60 minutes. You will receive an on-screen timer with time and net result.
3. Choose "End Session" or "Continue" after each prompt.

Short breaks (Time-Out 24-72 hours)

1. Go to My Account > Responsible Gaming > Time-Out.
2. Select 24h, 48h, or 72h and confirm. Your account will be inaccessible during the break.
3. Time-Outs end automatically; they cannot be cancelled early.

Reflect: Combine a modest monthly deposit cap with a 30-60 minute session timer for the best protection.

Self-Exclusion

Observe: Self-exclusion is a stronger safeguard when you need a longer break.

Expand: You can exclude from holland-casinoz.com for 6 months, 1 year, 5 years, or permanently. Provincial self-exclusion programs in Canada can add an additional layer across multiple operators.

How to self-exclude at holland-casinoz.com

1. My Account > Responsible Gaming > Self-Exclusion.
2. Choose a period: 6 months, 1 year, 5 years, or lifetime (permanent).
3. Read the information on consequences, tick the acknowledgments, and confirm by entering "CONFIRM".
4. Optional: contact support for guidance or referrals.

Consequences

• Login, deposits, and gameplay are blocked immediately.
• Marketing communications are stopped as soon as technically practicable.
• Bonuses and unused bonus funds are forfeited per terms.
• Real-money balances: contact support to arrange a compliant withdrawal subject to identity and security checks; pending bets are settled per game rules.
• Early revocation is not permitted; permanent exclusions are final.

Reflect: Consider pairing site self-exclusion with your provincial program (see Support Resources) for broader coverage.

Support Resources

Observe: Canada provides provincial 24/7, confidential, free support. If you are in immediate distress, call 911.

Expand: Choose your province/territory service below. These lines offer information, counselling referrals, and crisis support. Translation services are often available.

Local support in Canada (provincial)

• Ontario - ConnexOntario: 1-866-531-2600, 24/7, English/French; chat/email available at connexontario.ca
• British Columbia - BC Gambling Support Line: 1-888-795-6111, 24/7, multi-language via interpreters
• Alberta - AHS Addiction Helpline: 1-866-332-2322, 24/7
• Québec - Jeu: aide et référence: 1-800-461-0140, 24/7, Français/English
• Saskatchewan - Problem Gambling Helpline: 1-800-306-6789, 24/7
• Manitoba - Problem Gambling Helpline: 1-800-463-1554, 24/7
• Atlantic provinces - Call 211 or local health helplines for provincial gambling support directories.

If unsure of your local service, dial 211 (available in most of Canada) or 811 for health navigation.

Self-exclusion schemes by country

• Canada (provincial): Ontario My PlayBreak (iGaming Ontario/OLG), BC Game Break (BCLC), Alberta Self-Exclusion (AGLC), Québec Self-Exclusion (Loto-Québec). Check your provincial gaming site for enrollment.
• United Kingdom: GAMSTOP - gamstop.co.uk (free, nationwide online self-exclusion).
• Spain: RGIAJ - Registro General de Interdicciones de Acceso al Juego (state self-exclusion; through DGOJ).

Blocking and filtering tools

• Gamban - device-level gambling blocks (subscription)
• BetBlocker - free, open-source blocking across devices
• Bank/card blocks - ask your bank to enable gambling-merchant blocks or card restrictions

Family and affected others

• Gam-Anon (family support): gamanon.org
• Gambling Therapy Family & Friends: gamblingtherapy.org
• Canada: ConnexOntario family referrals (1-866-531-2600); provincial services above
• Debt support: Credit Counselling Canada directory - creditcounsellingcanada.ca

Reflect: All services are confidential. Professional, non-judgmental help is available 24/7.

Help for Family

Observe: Loved ones can experience stress, debt, and trust issues when problem gambling occurs.

Expand: How to talk and support:

• Choose a calm time; use "I" statements ("I'm worried about our finances"). Avoid blame.
• Focus on specific impacts (missed bills), agree on next steps (limits, counselling).
• Encourage immediate safeguards: bank blocks, limit setting, or self-exclusion.
• Protect essentials: separate finances, set spending caps, monitor credit reports.
• Seek support for yourself: Gam-Anon, Gambling Therapy Family & Friends, or call a provincial helpline (e.g., ConnexOntario 1-866-531-2600).

Reflect: If safety is at risk, prioritize emergency assistance (911) and crisis lines. Consider a licensed psychotherapist or addiction counsellor via your provincial health service.

Operator's Commitment

Observe: holland-casino (holland-casinoz.com) promotes safe play and complies with applicable standards. The Holland Casino group is licensed in the Netherlands by KSA (license 1610/01 247085). This page adapts responsible gaming best practices for players in Canada.

Expand: Our internal controls include:

• Behavioral monitoring for markers of harm (rapid deposits, late-night intensity, chasing losses, multiple declined payments).
• Automated reality checks, limit frameworks, and cooling-off for limit increases.
• Targeted, proportional interventions: on-site notices, safer gambling emails, and where warranted, temporary restrictions or requests to set limits.
• Staff training in safer gambling and signposting to Canadian supports.

When we may contact you: If patterns indicate elevated risk (e.g., repeated top-ups after losses, prolonged sessions, or self-reported concerns), support may reach out to discuss tools, suggest limits or time-outs, and provide referrals. In serious cases, we may apply restrictions or require self-exclusion. Identity and affordability checks may be requested to comply with safety and legal obligations.

Reflect: Interventions are designed to be respectful, confidential, and focused on your well-being.

Updates

Observe: Responsible gaming rules and tools may evolve.

Expand: We notify you of material changes via: (1) email notices to your registered address, (2) an in-account banner or pop-up at next login, and (3) posting the revised version on holland-casinoz.com/responsible-gaming with a new "Last updated" date.

Reflect: Continued use after notice signifies acceptance of updates. Please review changes carefully.

Last updated: 2025-10-27

Contact & Feedback

Observe: Direct help from our team is confidential and non-judgmental.

Expand: Dedicated responsible gaming email and phone for Canada are not yet published. Until then, please use the secure form below. For privacy-related contact methods, see our Privacy Policy: https://www.hollandcasino.nl/legal/privacy-policy. General information about our group and policies: https://holland-casinoz.com and https://www.hollandcasino.nl/verantwoord-spelen.

Reflect: Do not send passwords or full payment details. We will verify your account securely before discussing specifics.

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Age and jurisdiction notice (Canada): You must meet your province's legal gambling age (18 in AB, MB, QC; 19 elsewhere). Access services only where lawful and with provincially regulated operators. If you are in Ontario, use iGaming Ontario-registered sites. This page is for safer gambling information and does not constitute an offer where prohibited.